#WeeklyDigest [W05Y21]

How to reimagine the world of retail? Find different ways to serve customers and build resilience into entire business models.

Which "pain points" are having the biggest impact on CSAT and the bottom line? What do customers really want from digital channels, and which metrics are best-suited for the omnichannel world? What are some proven tips for using data to anticipate customer needs and augment agent performance?

Why 68% of businesses rely on marketing automation to reach their objectives? How to create ways to improve efficiency and accomplish more in less time? Organize strategies and support growth!

Tutorials on Google Analytics 4. Analyze a website, an app, or both a website and an app together. Setup assistant, explore the real-time reports, discover what’s new with Google Analytics.

The must-read for the open-minded strategists. The phenomenal international bestseller - 2 million copies sold - that will change the way you make decisions. This book reveals how our minds are tripped up by error and prejudice (even when we think we are logical) and gives you practical techniques for slower, smarter thinking.

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